These terms may have changed since you last reviewed them.
Where to find information about us and our services.
You can find everything you need to know about us, Residents Tenant Association (RTA), and our services on our website before you proceed. We also confirm the key information to you in writing either by email, or on paper.
When you work with us you are agreeing that:
– We only accept cases once we’ve checked them.
– Sometimes we reject cases.
– We’re not responsible for delays outside our control.
– You have rights if there is something wrong with your service.
– We can change services and these terms.
– We can withdraw services.
– We don’t compensate you for all losses caused by us or our services.
– We use your personal data as set out in our Privacy Policy.
– You have several options for resolving disputes with us.
We only accept cases once we’ve checked them
We contact you to confirm we’ve received your enquiry and upon discussion confirm we’ve accepted it and it can be referred.
Sometimes we reject cases
Sometimes we reject cases, for example if your circumstances do not fit the right criteria for your type of claim and we cannot proceed. When this happens, we let you know as soon as possible.
We’re not responsible for delays outside our control
If our supply of your service is delayed by an event outside our control such as internet or phone provider issues, we will try and contact you as soon as possible to let you know and do what we can to reduce the delay.
You have rights if there is something wrong with your service
If you think there is something wrong with your service, you must contact our Customer Service Team: info@theRTA.co.uk
We can change services and these terms
To reflect changes in relevant laws and regulatory requirements and to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.
Changes we can only make if we give you notice. We can also make the following types of change to the service or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team: info@theRTA.co.uk to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance, but not received.
We can suspend the supply of a service. We do this to:
– Deal with technical problems or make minor technical changes
– Update the service to reflect changes in relevant laws and regulatory requirements; or
– Make changes to the service (see We can change services and these terms).
– We can withdraw services
– We can stop providing a service. We will let you know at least 24 hours in advance with an explanation for the withdrawal.
– We don’t compensate you for all losses caused by us or our services
We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
– Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
– Caused by a delaying event outside our control. We are not responsible for delays outside our control.
– Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
We use your personal data as set out in our Privacy Policy
How we use any personal data you give us is set out in our Privacy Policy
We can transfer our work with you, so that a different organisation is responsible for supplying your service. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights. If you’re unhappy with the transfer you can contact our Customer Service Team: info@theRTA.co.uk to end the contract within 7 days of us telling you about it.
